Budget Marine Online Shopping Terms & Conditions
Welcome to Budget Marine’s Online Store.
By accessing, browsing, registering for an account, or purchasing products through our online store, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, together with any policies, notices, and guidelines referenced herein.
These Terms and Conditions are intended to ensure a transparent, secure, and reliable shopping experience across all participating Budget Marine locations.
These terms govern, but are not limited to: Data protection and privacy, product information, descriptions, and images; product availability and inventory levels; pricing, taxes, and currency; billing and payment processing; order acceptance, verification, and fulfillment; shipping, delivery, and collection options; returns, refunds, and exchanges; order cancellations and modifications; product warranties, where applicable; customer accounts and website usage.
Privacy & Data Protection
At Budget Marine, your privacy and the protection of your personal data are a priority. We are committed to handling your information responsibly, transparently, and securely.
Information We Collect: We collect only the information necessary to provide our services and improve your shopping experience. This may include:
Personal Information: Name, billing and delivery address, email address, and telephone number when you place an order.
Access & Correction of Your Information: You may request access to or correction of your personal information at any time. To protect your privacy, we will take reasonable steps to verify your identity before granting access or making any updates.
Technical & Usage Data: Non-personal information such as browser type, IP address, domain name, date and time of visits, and pages or products viewed.
Payment Information: Budget Marine does not collect, process, or store your credit card or payment details. All online payments are securely processed through an independent, PCI-compliant third-party payment gateway provider. When making a payment, you are redirected to the provider’s secure platform, and your payment information is handled directly by them in accordance with their privacy and security policies.
Use Your Information: Your information is used strictly for legitimate business purposes, including processing and fulfilling your orders; communicating with you regarding your purchases or inquiries; Providing customer support; Improving our website, products, and services; maintaining security and preventing fraud.
Information Sharing: We do not sell or trade your personal data. Your information may be shared only with trusted third parties where necessary to complete your transaction, such as: Payment gateway providers (for transaction processing only) and Shipping and logistics partners (for delivery purposes)
All such parties are expected to handle your data securely and in accordance with applicable data protection standards.
Email Communications: Your email is used only for order updates and customer support. It is not shared for marketing without your consent.
Cookies & Tracking: Our website may use cookies and similar technologies to improve functionality and analyze usage. You can manage cookie preferences through your browser settings.
Policy Updates: We may update this Privacy & Data Protection policy from time to time. Any changes will be posted on this page and will take effect upon publication.
Legal Entity & Contact Information
The Budget Marine Online Store is operated by the applicable Budget Marine legal entity responsible for the country or territory from which the order is placed and fulfilled.
The specific legal entity responsible for your transaction will depend on the Budget Marine store location selected during checkout or the location fulfilling your order. All purchases made through the website are deemed to be transactions with that legal entity.
For questions regarding products, orders, deliveries, returns, refunds, warranties, or these Terms and Conditions, customers may contact their local Budget Marine store using the contact information provided on the website. Customers may also submit inquiries through the website’s customer service channels.
Account Creation & Customer Responsibilities
Customers may create an online account to facilitate purchases through the Budget Marine Online Store.
Existing Budget Marine account holders may link their store accounts to their online profiles, and any matching accounts (including duty-free status or applicable discounts) may be automatically linked during registration.
Customers are responsible for ensuring that all information provided during registration and checkout is accurate, complete, and kept up to date. Budget Marine reserves the right to request verification of customer information where necessary.
Customers are solely responsible for maintaining the confidentiality and security of their usernames, passwords, and other account credentials. Customers agree to restrict access to their accounts and accept responsibility for all activities conducted under their accounts.
Budget Marine shall not be liable for any loss, damage, unauthorized transactions, or other consequences resulting from a customer’s failure to safeguard account credentials or from unauthorized use of an account.
Customers must notify Budget Marine immediately if they become aware of any unauthorized access to or use of their account.
Budget Marine reserves the right to suspend, restrict, or terminate any account, refuse service, or cancel orders where it reasonably suspects fraud, misuse of the website, inaccurate account information, violation of these Terms and Conditions, or any activity that may adversely affect Budget Marine, its customers, or its operations.
By creating an account, using the website, or placing an order, the customer represents and warrants that:
a. They are at least eighteen (18) years of age;
b. They possess the legal capacity to enter into a binding agreement;
c. All information provided is accurate, current, and truthful;
d. Any payment method used is valid and authorized for use by the customer;
e. Their use of the website complies with all applicable laws and regulations.
Customers remain responsible for all activities conducted through their accounts unless and until Budget Marine has been notified of unauthorized access and has had a reasonable opportunity to secure the account.
Tax Exemptions and Duty-Free Eligibility
Duty-free or tax-exempt purchases may be available in certain territories where permitted by applicable laws and regulations.
Eligibility may vary by country and may apply to qualifying customers such as yachts in transit, export customers, non-residents, and other categories approved by the relevant tax or customs authorities.
Customers seeking duty-free or tax-exempt pricing must provide all required documentation and obtain any necessary approvals before an order is processed.
Budget Marine reserves the right to verify eligibility and to refuse duty-free or tax-exempt treatment where supporting documentation is incomplete, invalid, or does not meet local legal requirements.
Tax exemptions and duty-free benefits are subject to the laws, regulations, and policies of the territory in which the purchase is made and may not be available on all products or services.
Some locations like St. Maarten offer “St. Maarten Offshore Prices” available for those yachts with a foreign yacht registration and clearance. They do not reflect our St. Maarten in-store price tag nor our selling prices in every location.
Customers should contact their local Budget Marine store for information regarding eligibility requirements, supporting documentation, applicable restrictions, and available duty-free programs in their jurisdiction.
Product Information & Availability
Budget Marine makes every reasonable effort to ensure that product descriptions, specifications, images, pricing, and availability displayed on the website are accurate and up to date. However, errors, inaccuracies, omissions, or delays in updating information may occur.
Product images are provided for illustrative purposes only. Actual products may vary in appearance, colour, packaging, specifications, or other characteristics. All products are offered subject to availability.
Displaying a product on the website does not guarantee that the item is in stock or available for immediate shipment. Inventory levels may change between the time an order is placed and the time it is processed.
Budget Marine reserves the right to correct any errors, inaccuracies, or omissions relating to product information, pricing, promotions, or availability at any time, including after an order has been placed.
Where an item is unavailable or cannot be supplied as ordered, Budget Marine may cancel, adjust the order and offer a refund, store credit, substitute product (with customer approval), or another mutually agreed solution.
Pricing & Billing Policy
Prices are displayed in the local currency of the Budget Marine location selected by the customer and may vary between territories due to differences in freight costs, import duties, taxes, operating costs, exchange rates, and local market conditions.
Website prices may differ from prices offered in physical stores due to promotional events, clearance sales, special offers, pricing adjustments, or location-specific promotions.
Prices displayed in the shopping cart reflect the current selling price applicable at the time of checkout, including any eligible discounts. If prices are updated before checkout is completed, the revised price will apply to the order.
All purchases will be billed in the currency displayed at checkout. Applicable taxes, VAT, duties, and other charges will be included or excluded in accordance with the laws and regulations of the jurisdiction where the sale occurs and will be displayed during the checkout process.
The final amount charged will be reflected on the customer’s invoice and payment confirmation.
All Budget Marine locations are committed to providing competitive pricing within their respective markets. Many locations operate under duty-free, tax-exempt, or other concessionary arrangements that allow qualifying customers to benefit from reduced pricing.
Currency Conversion
Where a payment card is issued in a currency different from the currency in which the transaction is processed, the customer’s bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, or other charges.
Budget Marine has no control over such exchange rates, fees, or charges and accepts no responsibility for any differences between the amount displayed on the website and the amount ultimately charged by the customer’s financial institution.
Payment Authorization and Order Processing
Budget Marine accepts Visa, Mastercard, and American Express. All payments are securely processed through an authorized third-party payment gateway.
By placing an order through the Budget Marine online store, the customer authorizes Budget Marine to immediately charge the credit or debit card provided for the full value of the order, including applicable taxes, delivery charges, and any other fees displayed at checkout. Once payment has been successfully authorized, Budget Marine will begin processing the order. If all items are available, the order will proceed for delivery or customer pickup.
If any item cannot be fulfilled due to stock availability or other circumstances, Budget Marine will contact the customer to arrange a refund, substitution (with approval), or backorder. Any refund issued will include applicable taxes where relevant and will be credited to the original payment method used for the purchase.
Refunds are typically processed within 5 to 14 business days. Processing times may vary depending on the customer’s financial institution and may take longer in some cases. Budget Marine is not responsible for delays caused by banks, card issuers, or payment providers.
Customers wishing to cancel an order must contact the selected Budget Marine location as soon as possible and preferably within one to two hours of placing the order. Cancellation requests cannot be guaranteed once order processing has begun.
If a local delivery order has already been dispatched, any transportation or handling costs incurred to return the goods to Budget Marine may be deducted from the refunded amount.
Once payment has been confirmed and the order is prepared for collection or delivery, an official Budget Marine invoice will be issued to the customer. This invoice serves as the customer’s proof of purchase and may be required for warranty claims, returns, exchanges, or other after sales services.
Budget Marine reserves the right to refuse, suspend, or cancel any order or transaction where fraud, unauthorized activity, payment irregularities, pricing errors, system errors, or other suspicious circumstances are suspected.
Customers are responsible for ensuring that all payment information provided is accurate and that the payment method used is valid and authorized for the transaction.
Budget Marine shall not be liable for delays, interruptions, losses, or failure to perform resulting from events beyond its reasonable control, including but not limited to transportation disruptions, shipping delays, natural disasters, acts of government, utility failures, labor disputes, or other unforeseen circumstances.
Order Pickup, Delivery and Shipping
Online orders can be collected at the selected Budget Marine store location. Please note that delivery options vary by location; some stores offer local delivery services, while others provide in-store pickup only.
For locations where delivery is available, one of the following may apply:
- Delivery fees may be fixed and included at checkout, or
- Delivery fees may not be calculated at checkout; in such cases, the delivery cost will be communicated by the store and must be paid directly to the courier upon delivery.
For any special delivery requests or arrangements, customers are encouraged to contact the selected store in advance to confirm available options.
Location Specific Delivery Information
- Grenada: Complimentary delivery is available within the island.
- Trinidad & St. Maarten: Orders are available for in-store pickup only.
For any alternative delivery arrangements, customers are required to contact the selected store location in advance to confirm availability and specific delivery details.
International Shipping – Standard Delivery
Shipping costs for international orders are calculated based on the selected delivery method, package weight, and destination.
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Most orders are processed and dispatched within 1–3 business days after payment confirmation, depending on the size, contents, and chosen carrier. Where available, tracking information will be provided once the order has shipped.
Please note that Express delivery does not include insurance unless specifically requested. Additional charges will apply for insurance coverage.
All delivery timeframes are estimates only and may be affected by factors beyond Budget Marine’s control, such as customs clearance, weather conditions, or carrier delays.
Goods Damaged in Transit – International Shipping
Customers are responsible for inspecting all items upon delivery.
If any goods arrive damaged, claims must be filed immediately with the courier or shipping carrier.
If the damage is determined to be caused by Budget Marine’s packaging, we will take appropriate corrective action.
Any shortages or discrepancies must be reported within 48 hours (2 days) of receipt.
International Duties & Customs
For shipments to countries where Budget Marine does not have a physical presence, all import duties, tariffs, customs clearance fees, and local taxes are the responsibility of the customer.
Budget Marine is not responsible for any delays caused by customs processing, shipment refusals, or additional charges imposed by foreign customs authorities.
Order Cancellations – Customer Initiated Cancellations
Customers may request to modify or cancel an order within 1 to 2 hours of placing it, provided the order has not been processed, packed, dispatched, shipped, or released to a courier.
Once an order has been dispatched, shipped, or delivered, it can no longer be cancelled. Customers should refer to Budget Marine’s Returns Policy for information on eligible returns and refunds.
For local delivery orders:
If an order is cancelled after it has been released to a courier but before delivery is completed, any transportation, handling, or return costs incurred by Budget Marine may be deducted from the refund.
Approved refunds will be issued to the original payment method used at the time of purchase and in the original transaction currency.
Please note that refunds are typically processed within 5 to 14 business days. Processing times may vary depending on the customer’s bank, card issuer, or payment provider and are outside Budget Marine’s control.
Order Cancellations – Company-Initiated
Budget Marine reserves the right to refuse, suspend, or cancel any order at its sole discretion if circumstances arise that prevent fulfillment as originally placed.
Such circumstances may include, but are not limited to:
- Product unavailability
- Inventory discrepancies
- Pricing or listing errors
- Website or system malfunctions
- Suspected fraud or unauthorized transactions
- Security concerns
- Compliance with applicable laws and regulations
If payment has already been received, the customer will be notified promptly, and a full refund will be issued to the original payment method.
Refunds are typically processed within 5 to 14 business days. Processing times may vary depending on the customer’s financial institution or payment provider and are outside Budget Marine’s control.
Returns & Exchanges
Budget Marine wants you to be satisfied with your purchase. The following conditions apply to all returns and exchanges:
- Items may be returned within 15 days of purchase for a full refund, exchange, or store credit, provided the item is unused, in its original packaging, accompanied by proof of purchase, and in a condition suitable for resale.
- Returns requested between 16 and 30 days from the date of purchase may be accepted for store credit only, subject to management approval. A restocking fee of 10% to 25% may apply depending on the product category and condition of the item.
- Special ordered items, custom ordered products, cut to length materials, clearance items, and made to order goods are non-returnable and non-refundable unless defective or required by applicable law.
- Electronics, batteries, books, charts, software, digital products, outboard engines, installed products, used products, and items showing signs of wear, damage, modification, or misuse are not eligible for return unless covered under warranty or found to be defective.
- Returns may be processed at a different Budget Marine location from where the purchase was made. Refunds, credits, and exchanges may be adjusted to reflect local pricing, taxes, duties, exchange rates, and currency differences applicable at the return location.
- Customers located in territories without a Budget Marine store may return eligible products directly to the original purchase location. All shipping, insurance, customs charges, duties, and related costs associated with the return are the responsibility of the customer unless the return is due to a verified Budget Marine error or warranty claim.
- . Budget Marine reserves the right to inspect all returned merchandise before approving a refund, credit, exchange, or warranty claim.
- Refunds approved by Budget Marine will be issued to the original payment method whenever possible. Refund processing may take approximately 5 to 14 business days, depending on the customer’s financial institution and payment provider.
Warranties & Manufacturer Liability
- Manufacturer warranties apply where provided and are subject to the terms of the respective manufacturer.
- Budget Marine does not provide any additional warranties beyond those offered by the manufacturer.
Budget Marine is not responsible for:
- Any Indirect, incidental, or consequential damages, arising from the use of a product.
- Damage resulting from improper installation, misuse, alteration, or unauthorized modification of products
To the maximum extent permitted by law, Budget Marine’s total liability in connection with any claim shall not exceed the purchase price of the product in question.
Product Safety and Installation Disclaimer
Customers are advised that the installation of marine equipment should be performed by qualified professionals.
Budget Marine is not liable for any damage, loss, or safety issues resulting from improper or incorrect installation.
Force Majeure
Budget Marine shall not be held liable for failure or delay in performance of its obligations due to events beyond our reasonable control, including but not limited to:
- Natural disasters (e.g., hurricanes, floods, earthquakes),
- Strikes, labor disputes, or port closures,
- War, terrorism, or civil unrest,
- Supply chain disruptions, pandemics, or government action/restrictions.
In such circumstances, order processing and delivery may be delayed, suspended or cancelled. Budget Marine will make reasonable efforts to notify affected customers as soon as reasonably possible and provide updates where possible.
Jurisdiction & Local Variations
These Terms and Conditions are intended to apply across all Budget Marine locations.
However, certain policies may vary by location due to applicable local laws, taxes, regulations, and operational requirements.
All transactions and Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which the purchase is made.
Intellectual Property Clause
All content on the Budget Marine website, including but not limited to text, graphics, logos, images, and design elements, is the property of Budget Marine or its content providers and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without theprior written consent of Budget Marine.
GENERAL SALES CONDITIONS
Return Policy
To qualify for a full refund/credit for items purchased at Budget Marine and returned, the following applies
- Upon entering any store proceed to the nearest staff member and present the item for return, accompanied by the original invoice.
- Items returned incomplete/in boxes other than original may not be eligible for full credit. Credit will only be issued after a full inspection of the item is made.
- Items must be returned within 30 days from date of purchase; thereafter a restocking fee will apply, ranging from 10% to 25% of net purchase price, depending on length of time since purchase, the nature of the item, its condition and original packaging. Budget Marine reserves the right not to accept any returns after 90 days.
- Special Order items/materials that have been made to order or cut to length will not be accepted for credit.
- Special order items in many cases may not be returned. In cases where it is possible, payment of shipping costs in both directions, restocking fees, clearing and duty and any other direct costs associated with the special order are not refundable.
- Budget Marine reserves the right not to accept returns for items that have been used or installed, particularly in the case of sensitive products such as batteries, electronics, outboards and dinghies, or books and charts.
- In principle Budget Marine will accept returns for purchases made at other Budget Marine locations. The above rules apply. In addition, if the item price at the store of return is less than at the store of purchase, the credit value will be the lower “return store” price. However, if the price originally paid is lower, the credit value will be the lower “purchase store” price, after applying the same discount as on the original invoice. Certain items are not saleable in some territories and stores located there may reserve the right not to accept returns directly, but instead assist the customer in returning the item to the original location (Shipping charges to be paid by the customer).
- Should you be in a territory with no Budget Marine, you may send a request for a return directly to the original “purchase location”, which will issue a Return Authorization. All shipping charges must be prepaid by the customer and the shipping method used should preferably be via a courier with a tracking system.
Warranties
Budget Marine in our capacity as a retailer and distributor does not offer warranties, expressed or implied other than what is offered by the hundreds of suppliers and or manufacturers that we represent. We will be willing to provide you with a copy of our manufacturer warranty policy on request and will represent you should a claim arise. In some cases as an additional service to our customers we will accept returns for non-warranted products which in our view are defective. Each manufacturer has their own requirements on how to process warranty claims and therefore in many cases we have to wait on directives from the manufacturer before we can give you a response or decision. The following points give you an idea of the various circumstances:
- Some manufacturers allow us to use our discretion and depending on the circumstance give us authority to repair or replace. Sometimes this enables us to make a decision immediately. Other times we will need to represent the case to the manufacturer and await their decision, which may take longer.
- Other manufacturers require the product to be returned, so that they may decide whether to repair and return or replace. In such cases Budget Marine is not responsible for the shipping costs.
- Due to the nature of some products, such as Batteries, the manufacturer will offer a Pro-Rated Warranty, i.e. the customer is given a credit proportional to the period of time that is left on the advertised warranty.
- In some cases where the product is a component or part of a complete system, the Manufacturer requires a specialist in the field to report on the installation before making a decision. This cost is usually borne by the customer and if deemed warranty, the customer can negotiate to have it refunded.
- For certain commodity type items a manufacturer’s warranty does not exist. For these products Budget Marine will try to determine the cause of failure and, depending on the findings, shall resolve the matter as fairly as possible. Budget Marine will not entertain warranty claims without proof of purchase, such as an invoice or receipt, and is in no way responsible for incidental or loss of revenue claims.
